Question 1

Is OzMarketPlace safe?

Accepted Answer

Yes! We use Stripe for secure payments and a Star Rating system to verify sellers. All transactions are protected by our Buyer Protection policy.

Question 2

How much is shipping?

Accepted Answer

Shipping is calculated by the seller. Most use Australia Post or Sendle. You can see the shipping cost on each listing before you buy.

Question 3

What is Buyer Protection?

Accepted Answer

If an item doesn't arrive or is not as described, you can open a dispute within 3 days of the estimated delivery date and we'll help resolve it.

Question 4

How do I create a listing?

Accepted Answer

Click the Sell button in the navigation bar. Follow the step-by-step form to add photos, a description, price, and postage details. Your listing will be live within minutes.

Question 5

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards via Stripe. Bank transfers and cash payments are not supported to ensure buyer and seller protection.

Question 6

How do I track my order?

Accepted Answer

Once your item ships, the seller will add a tracking number to your order. Visit My Purchases and click on the order to see the latest tracking info.

Question 7

Can I sell as a business?

Accepted Answer

Yes! Both individuals and registered Australian businesses can sell on OzMarketPlace. Business sellers receive a verified badge on their profile.

Question 8

What happens if a buyer doesn't pay?

Accepted Answer

Payments are processed immediately at checkout, so there are no unpaid orders. Buyers must pay to complete a purchase.

Question 9

Does OzMarketPlace charge fees?

Accepted Answer

We charge a small platform fee on each sale. This covers secure payments, buyer protection, and platform maintenance. Fee details are shown before you list.

Question 10

How long does shipping take in Australia?

Accepted Answer

Delivery times vary by seller and location. Metro areas typically receive items within 3–5 business days. Regional areas may take 5–10 business days via Australia Post.

Question 11

Can I pick up locally?

Accepted Answer

Some sellers offer local pickup as an option. Check the listing details for pickup availability. Always meet in a safe public location.

Question 12

How do I report a scam or suspicious listing?

Accepted Answer

Click the Report button on any listing or profile. Our moderation team reviews all reports within 24 hours. You can also contact us via the Help Centre.

Question 13

Are my payment details secure?

Accepted Answer

Yes. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified provider. OzMarketPlace never stores your full card details.

Question 14

How do I leave a review?

Accepted Answer

After your order is marked as delivered, you'll receive a prompt to leave a review. You can also find it in My Purchases > Order Details.

Question 15

What is the return policy?

Accepted Answer

Returns are managed between buyer and seller. If an item is significantly not as described, open a dispute within 3 days and we'll step in to mediate under Australian Consumer Law.

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