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ClickOz Safe Trade Guide

Buy & Sell with
Total Confidence

Q: What happens if I pay but never receive the item?

ClickOz holds payment in escrow until you confirm delivery. If your item doesn't arrive within the estimated timeframe, you can open a dispute and we'll investigate. In genuine cases of non-delivery, you receive a full refund — no arguments, no runaround.

Q: Can a seller claim I received something I didn't?

All transactions require sellers to provide tracking information. If a seller claims delivery but tracking doesn't confirm it, our team rules in the buyer's favour. Sellers must upload proof of postage within 3 business days.

Q: What if the item is not as described?

Take photos immediately. Open a return request within 7 days of delivery. We review the original listing photos vs your received item photos. If there's a clear mismatch, you'll get a full refund including return shipping.

Q: Is it safe to meet a seller in person for large items?

Yes, but always follow Safe Trade practices: meet in a public place (servo, police station car park), bring a mate, inspect before payment, and use ClickOz payment — never cash. Many police stations across Australia have Safe Trade Zones marked in our app.

Q: How do I know a seller is legitimate?

Look for the green Verified badge — this means we've confirmed the seller's identity and location. Check their ratings, read reviews, and look at how long they've been on the platform. Treat new sellers with zero reviews more cautiously.

Q: What if a deal seems too good to be true?

Trust your gut. Our scam detection flags listings priced 40%+ below market value. If you see a 'Report Suspicious Listing' button, use it. Never pay via bank transfer, gift cards, or crypto — only use ClickOz checkout for full protection.

Q: How long does a dispute take to resolve?

Most disputes are resolved within 3–5 business days. Complex cases may take up to 14 days. You'll be kept updated at every step via notifications. Our Aussie-based support team handles every dispute personally — no bots.

ClickOz was built from the ground up to protect every Aussie buyer and seller. Here's exactly how.

🛡️ Escrow Protection🇦🇺 Aussie Support🔒 Stripe Secured

How ClickOz Protects You

Six layers of protection baked into every transaction

Payment Escrow

We hold funds until you confirm delivery. Sellers can't touch your money until the job's done.

Verified Sellers

ID-checked sellers with the green badge. We've confirmed who they are and where they are.

Stripe Secured

All payments are processed by Stripe — bank-grade encryption on every transaction.

Aussie Support Team

Real Australians, not chatbots. Our disputes team is based in Australia, available 7 days a week.

Safe Trade Zones

Over 180 Safe Trade meetup zones mapped across Australia — police stations, servos, shopping centres.

Scam Detection AI

Listings priced way below market trigger automatic review. We scan 24/7 so you don't have to.

Real Aussie Scenarios

True stories from ClickOz users — details changed for privacy

"Bloke in Townsville never sent my parcel"

Mick from Cairns bought a set of rims for his Hilux from a seller in Townsville. The seller marked the item as shipped but no tracking ever updated. 12 days later — nothing.

Mick opened a dispute. We checked tracking, confirmed no movement. Full $480 refund issued within 48 hours. Seller account suspended.

"The Dyson looked nothing like the photos"

Jess from Geelong bought a Dyson V11 described as "like new". When it arrived, it had a cracked body, missing accessories, and the filter was filthy.

Jess uploaded comparison photos. Return approved within 24 hours. Seller paid return shipping. Full $420 refund processed to Jess's card. Seller received a formal warning.

"Safe Trade meetup for a surfboard in Bondi"

Tom was buying a custom Firewire from a seller in Bondi. The seller was happy to meet, but Tom had never done a cash-free meetup before.

Tom used ClickOz's in-app payment hold. They met at a local servo, Tom inspected the board, confirmed via app — payment released instantly. Seller got paid on the spot. Zero risk for both.

"I nearly fell for a fake Louis Vuitton"

Sandra saw a designer bag listed at $180 — normally $1,400 new. The seller had zero reviews and no verified badge, but great photos.

Sandra noticed the Suspicious Listing flag on the listing. She reported it. Our team confirmed it was counterfeit and removed it within 2 hours. Sandra received a $10 credit for helping keep the community safe.

Your Safety Checklist

Follow these every time and you'll never have a bad experience

Always use ClickOz checkout — never bank transfer, cash, gift cards or crypto

For in-person meetups, use our Safe Trade Zone finder in the app

Check seller's reviews and how long they've been a member before buying

If something feels off, click "Report Suspicious Listing" immediately

Inspect items before releasing payment in a meetup scenario

Document everything: screenshots of the listing, messages, and photos on arrival

How a Dispute Works

Step by step, from problem to resolution

Open a Dispute

Go to your order, tap 'Problem with this order', describe the issue, and attach any photos. Takes 2 minutes.

Seller Gets to Respond

The seller has 48 hours to respond with their side of the story and any evidence.

ClickOz Reviews

Our team reviews all evidence — messages, photos, tracking data, and listing content.

Decision Made

We make a fair decision based on the facts. Most cases are resolved in 3–5 business days.

Funds Released

If you win, your refund hits your account within 1–2 business days. If the seller wins, they get paid.

Frequently Asked Questions

Straight answers to common concerns

What happens if I pay but never receive the item?

Can a seller claim I received something I didn't?

What if the item is not as described?

Is it safe to meet a seller in person for large items?

How do I know a seller is legitimate?

What if a deal seems too good to be true?

How long does a dispute take to resolve?

🦘

ClickOz Buyer Guarantee

If your item doesn't arrive, isn't as described, or your seller disappears — we'll make it right. Full stop. No runaround. That's the ClickOz guarantee.

100%

Disputes Resolved

48h

Avg Response Time

Out-of-Pocket Risk

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