ClickOz Help & Support — Frequently Asked Questions

Question 1

How does OzMarket Buyer Protection work?

Accepted Answer

If your item doesn't arrive or isn't as described, you're covered for a full refund under OzMarket Buyer Protection. Open a dispute within 30 days of purchase and our team will investigate under Australian Consumer Law.

Question 2

How do I pay for an item?

Accepted Answer

OzMarket supports Stripe (credit/debit card), Afterpay (4 fortnightly instalments), and PayPal. All payments are held securely until delivery is confirmed.

Question 3

Can I pick up an item locally?

Accepted Answer

Yes! Many sellers offer local pickup. Look for the 'Local Pickup Available' badge on listings. Agree on a safe, public meeting place with the seller.

Question 4

What is the returns policy?

Accepted Answer

Returns are accepted within 14 days of delivery if the item is not as described. Sellers may also offer extended return periods. Check the listing for specifics.

Question 5

How much does it cost to list?

Accepted Answer

Listing on OzMarket is completely free. We only charge a 5% success fee when your item sells. No listing fees, no hidden charges.

Question 6

How do I get paid?

Accepted Answer

Funds are released to your OzMarket wallet 3 business days after the buyer confirms delivery, or 14 days after dispatch — whichever comes first. Withdraw to your Australian bank account anytime.

Question 7

How do I become a Verified AU Seller?

Accepted Answer

Complete ID verification (Australian driver's licence or passport), link an Australian bank account, and reach a 4.5+ star rating with 10+ reviews to earn your Verified AU Seller badge.

Question 8

What can I not sell on OzMarket?

Accepted Answer

Prohibited items include weapons, counterfeit goods, live animals, prescription medications, and anything illegal under Australian law. Full list in our Community Guidelines.

Question 9

How do I calculate postage?

Accepted Answer

Use the 'Calculate Postage' tool on every listing page. Enter your 4-digit AU postcode for accurate Australia Post rates including Standard and Express options.

Question 10

What happens if my parcel is lost?

Accepted Answer

Contact the seller first. If unresolved within 3 business days, open a dispute. OzMarket works with Australia Post to trace lost parcels and will process a refund if the item cannot be located.

Question 11

How does automatic bidding work?

Accepted Answer

When you place a bid, OzMarket will automatically bid on your behalf up to your maximum amount. This means you only pay what you need to stay in the lead.

Question 12

Can I retract a bid?

Accepted Answer

Bids are binding under Australian Consumer Law. You may retract a bid only if the item description changed significantly after bidding, or if you accidentally entered the wrong amount — contact support immediately.

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Frequently Asked Questions

G'day! Welcome to ClickOz.